Refund policy

Changed your mind?

Before requesting a return, please read these IMPORTANT factors: 

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Goods must be returned in a new, unused and resaleable condition in their original packaging with all tags attached. We reserve the right to refuse a refund if we deem the product has been used or is in an unsellable condition.

Please note that we cannot accept refunds on changing mats that have been opened due to safety hygiene reasons. Our changing mat dimensions are on each product listing and are sent in clear packaging so prints/colours can be assessed without the need to open packaging.

Due to hygiene reasons, we cannot provide refunds on the following items unless they are returned unopened in their original packaging, unused, and with any hygiene or security seals intact. Items that do not meet this criteria, will only qualify for a credit note or exchange upon return.

-             Fitted Sheets

-             Changing Mat Covers

-             Cot Sheets

-             Moses Basket Sheets

-             Mattress Protectors

Provided your items meet these conditions, your refund will be issued to the same payment method used when placing the order excluding postage costs. Please allow 3-5 working days for the refund to show in your account. We cannot be held responsible for any interest charges made by a credit card company whilst waiting for the returns to be refunded to your card.

If 28 days have gone by since your purchase was received you will only be eligible for an exchange or credit note up to a maximum of 10 weeks from the original purchase. After 10 weeks no exchange, credit not or refund will be given.

Being a small business we are afraid that we cannot absorb the additional cost of returns shipping so the cost of the return is down to the customer.

Sample sale, Personalised, Made to Order & Custom Product items are not eligible for return, exchange or credit note.

DIRECT DISPATCH PRODUCT RETURNS:

Individual return policies are in effect for Direct Dispatch items, as they are shipped directly from and returned to each Brand. Please see the Direct Dispatch Return Policies here.

If you are unsure if you are eligible for a return please contact us at info@mabelandfox.com prior to submitting your request online.

We always advise that you fully inspect products upon receipt. In the unlikely event that your product is faulty please contact us within 7 days to notify us of the fault so we can investigate. Please email: info@mabelandfox.com