RETURNS

Changed your mind?

We really hope that you love your products, but of course we understand that at times that you may want to return an item. In the event that you want to request a refund, please contact us on info@mabelandfox.com within 7 days of receiving your order to raise your request. 

Returned items must arrive to us in the same condition as when you received them and be returned in the original packaging, unopened and unused. We reserve the right to refuse a refund if we deem the product has been used and is in an unsellable condition. We will not be able to refund any baby changing mats that have been opened - we send them in clear packaging to prevent them from having to be opened. 

So long as you have contacted us within the 7 days post receiving your order to notify us of your wish to return the item, you can send the item back within 14 days of receipt. Refunds will be issued within 7-10 working days of receiving the return, and will be refunded to the original payment method used when the order was placed. Please note we do not refund shipping charges unless the item is faulty and we cannot be held responsible for any interest charges made by a credit card company whilst waiting for the returns to be refunded to your card. 

Please contact our team on info@mabelandfox.com for a return address rather than our social media streams - as we cannot guarantee your message won't reach our junk folder.
Sale Items: Please note we do not accept returns on items bought in sale periods unless there is a manufacturers fault with the item. This does not affect your consumer rights.
Faulty product?
We always advise that you fully inspect products upon receipt. In the unlikely event that your product is faulty please contact us within 7 days to notify us of the fault and we can organise a replacement.
Please email: info@mabelandfox.com