Well designed with take out compartments and seems solid aswell as a beautiful print for my 2 year old. I got her younger brother the sail little dutch one as I love the design so much
Absolutely tiny, can’t fit anything in it and it’s definitely smaller than the measurements online and shock I can’t get a refund either!
We're sorry that the bag was not as expected, but the dimensions are very clearly on the website for you to check before purchasing. We always encourage our customers to read the product description and to look at all the pictures as a guide too.
We explained this to you in your emails and no point have we refused a return on your backpack. We sent you all of the details for your return and simply asked that you include a note in your return explaining that you feel the bag is faulty (simply because you were saying the dimensions are inaccurate). This was the last we heard from you and have been expecting your return ever since.
Please consider as a small business we really value our customers and their feedback, but likewise, we're also not prepared to accept a review which is inaccurate and unfair.
Please consider amending this review to reflect what really happened. We are more than happy to accept your return in line with our T&Cs and will help as much as possible if your backpack is deemed to be faulty or the wrong size.
Please email us on email@example.com or reply to the returns email thread we have with yourself.
Lovely quality and perfect service thank you
Can’t comment on the items as Not yet received the order despite numerous emails the items still haven’t arrived.. whilst I understand the courier is probably responsible for us not receiving the order, Mable and fox just keep giving me the tracking number to track my order which is obviously lost.. this was a Christmas present for my granddaughter so I am not happy to keep being fobbed off.. either sort out your courier or refund my order so I can place it elsewhere
Thank you for taking the time to place a product review.
I can see that you placed an order on Thursday 24th November and it was processed by us and collected by EVRI on 25th November. Please bear in mind this was also during our busy promotional period (Black Friday) so our dispatch time was very quick.
As you are probably aware, there has been a lot of recent strike action over the last few months by Royal Mail and Parcelforce and although your parcel was shipped via EVRI this has still had a knock on effect with other couriers companies, as they have had a huge surge in collections and deliveries whilst the strikes were ongoing. We have been warning customers about this for the last few months on our social media, shipping page, website banners and confirmation emails.
We can appreciate that delivery delays are super frustrating - trust us when we say they are for us too - but this review is not a fair reflection of the product or our excellent customer service team that are ready to help you - firstname.lastname@example.org.
We have been in regular contact with you to help with this and have been investigating the whereabouts of your parcel, sadly, and frustratingly for us, it appears to be lost in the network. Therefore we are sending you a replacement and are awaiting your response before finalising the order.
Our reviews and customers are really important to us, please consider changing this review to review the actual product once you have received your order.
Please bear in mind delivery delays are completely our of control, but there are things we can do and we're always here to provide support to our customers.
The backpack is perfect for my daughter, it’s a beautiful pattern and such good quality.
I'm very happy with my purchase of a children's backpack. One very happy little customer. Quick delivery, beautifully packed, great present. Overall 5 stars
Love the teddy style of bag, feels super soft and is massive… finally a bag I can fit all of baby and my things in! Just love it
This bag is excellent. I use it when I’m out without the baby too. Fits over the pram handles, fits everything in, looks great, and is comfortable on my shoulder.
Really happy with this bottle for my son. The quality is great and it’s the perfect size for his bag. Very cute design!
Little Dutch are such a lovely brand we love all their things! This is the second water bottle we’ve got as we needed a spare for nursery! It’s great quality, has a super cute design and is really easy to clean as all the pieces pull apart! It’s a secure design though so no need to worry if your little wants to take the lid off! We’d highly recommend and our small person loves it too!!
I purchased the tall bottle for my daughter with high hopes from two well known brands. Sadly, I couldn’t be more disappointed. Always washed well, only ever held water. But it’s now filled with mould. The mould is incredibly tough to remove as the inside of the bottle isn’t easily accessible. The ring around the top of the bottle is also extremely hard to clean as you can barely squeeze a toothpick in it to scrape out the food & dirt from a 1 year old. Overall, impractical and disappointing.
Sorry to hear that you are disappointed with your Little Dutch Water Bottle.
Several members of our team actually use these with their own children and haven't had any problems with them at all. As we haven't heard of this issue before, we will pass this on to our suppliers so that they are aware and to see if there is a specific reason as to why you are experiencing this.
In the past (not with these bottles, but with other items we've struggled to clean around the home) pipe cleaners/bottle brushes have been really good to get into more challenging places to clean, perhaps try one of these and see if it helps?
We really pride ourselves on supporting our customers and should you have contacted us directly when this first occurred, we could have looked into helping you further with this. If you do need some further support from us - please let us know via email@example.com
Brilliant lunch box
A gem of an item. Good quality plastic that washes well, slightly at the higher end of the budget but you pay for what you get when it’s comes to a quality lunch box.
Arrived on time and nicely packaged
I love them 😍 thank you