FAQ'S

How best to clean & look after my mat?
We recommend you clean your mat with warm soapy water. Do not machine wash & keep out of direct sunlight. Our mats are wipeable but they are not stain resistant. Therefore, to help prevent stains we recommend that you refrain from letting your mat sit soiled for too long. 
Please note that we do not advise that you use any bleach based cleaning products on your mat - warm soapy water is best. 
How long will my item take to reach me?
We try best to keep you updated with current dispatch & delivery times - please check the announcement bar at the top of our website. Normally, we aim to dispatch same/next day on either an express service or standard service (options given at checkout point). An express service is sent on a 24 hour Parcel Force service & a standard service is sent on a 48 hour Parcel service or Royal Mail 1st Class. 
Please note all dispatch and delivery timescales are approx & given current COVID19 restrictions there can be delays. 
There seems to be a problem with my order - can you help?
Of course! If there is an issue with your order then please drop us an email on info@mabelandfox.com and we will be very happy to assist. We always endeavour to work through any issue you may have with your order so please always email us first. 
A product is out of stock - can I pre-order?
At present, due to COVID19 restrictions we are no longer offering a pre-order service. This is because we want to be absolutely sure our products have landed in our warehouse before they go live on the website. What you can do is sign up for our 'back in stock notifications' which can be found against any product listing that is out of stock. When we click go on new stock you'll receive an email immediately. 
Can your items be personalised?
Unfortunately this is not a service we offer. We really believe that a baby essential item should be passed down to siblings or friends and so we keep our products simple & feature lots of unisex prints. 
I need something urgently - can you help?
We always want to help our customers where possible, so if you have an urgent request please contact us at info@mabelandfox.com