Terms & Conditions

Spend £30 for a free Teddy Pouch / Spend £50 for a free Teddy Tote Bag / Spend over £75 for both

· Spend £30 or more in a single transaction and receive 1 free Teddy Pouch.

· Spend £50 or more in a single transaction and receive 1 free Teddy Tote Bag.

· Spend over £75 in a single transaction and receive both a Teddy Pouch and a Teddy Tote Bag.

· Eligible free gifts will automatically appear via a pop‑up notification once qualifying items have been added to your basket. Please select and add your preferred colour to proceed.

· This offer cannot be used in conjunction with any discount code or offer.

· Free gifts are available while stocks last. No cash or alternative product will be offered.

· Offer not valid in conjunction with direct dispatch items or gift cards.

· If a customer returns part of their order and the revised total no longer meets the qualifying spend threshold, the free gift(s) must also be returned unused and in original condition.

Discount Codes Terms & Conditions

We will occasionally make discount codes available to new and existing customers.
Unless specified otherwise, discount codes can only be used on full price products.
Discount codes cannot be combined with any other offer.
Unless specified otherwise, discount codes are one use per customer.
Discount codes cannot be redeemed against Dropship products, which are items dispatched directly from Suppliers. This includes the brand Scoot & Ride.
Discount codes cannot be used in conjunction with a gift card purchase.
We reserve the right to rescind any discount code at our own discretion.

Free Standard Shipping Over £75

Free Standard Shipping is available on orders with a basket total of £75 or more, after any discounts or promotional codes have been applied.
Additional charges apply for deliveries to remote locations, including (but not limited to) Highlands, Islands, Northern Ireland, and other areas identified as “remote” by our delivery partners.
Full details on remote location surcharges can be found on our Shipping page.
Free Standard Shipping is not available on Direct Dispatch items.
If your basket contains both Direct Dispatch items and standard items, shipping charges may still apply.
The free shipping offer applies to our Standard Shipping service only.
Upgrades to Priority Shipping are available at an additional cost.
If an order requiring amendments falls below the qualifying spend, shipping charges will be applied.
We reserve the right to modify or withdraw this offer at any time without prior notice.

General Terms & Conditions

We encourage you to check our shipping times before completing your order. All shipping times are approximate and so please note there may be times where your order is dispatched after this timeframe.
If your order is urgent please opt for Priority Shipping during checkout.
There is a very small window of time to amend your order should you need to change your delivery address etc. Please note that when an order has been processed and shipping paid and allocated we are unable to make any amendments. Please refrain from contacting us via social media for this matter, we cannot guaranteed your message will be seen in time.
We cannot be held responsible for any mistakes on delivery addresses entered at checkout. Items that are returned to sender (us) due to incorrect addresses or refusal of delivery will be refunded, less the delivery charge.
Please note that there can be some colour differences compared with how our products look online - this is due to monitor displays. Colours across various product batches & materials can also differ.
Should you experience a fault with your order or a product let us know at info@mabelandfox.com so we can look into this for you. Please note that we will ask for photographic/video evidence of any faults, so we can ascertain the problem and offer advice. If this cannot be provided, we are unable to help you further.
If your item(s) has arrived damaged, please contact us with 48 hours of delivery at info@mabelandfox.com so we can conduct investigations.
Please contact us within 14 days at info@mabelandfox.com if your order hasn’t arrived by the estimated delivery date or is marked as delivered but you haven’t received it.We will investigate with the courier to try to locate the parcel and if this isn't possible, we will proceed to offer a replacement or refund on the order. Please read our full non-receipt of goods policy here: Non-Receipt of Goods Policy – Mabel & Fox Any claims made outside of this 14 day period will not be considered.
We offer a manufacturers' warranty on all of our products. However, please note that use of cleaning products on our changing mats or keeping your mat in direct sunlight will void this warranty. If you need advise on how to care for your product please read our Product Care page.
Sale items should be returned to us with 14 days of purchase for a full refund. Items returned to us outside of this will not be eligible for a refund and only a credit note or exchange will be issued.

Bundles & Offers

You can view our current bundles & offers here.
These offers only apply to full price products, and can't be combined with other discounts.
In the case of a free product offer such as 3 for 2, you will receive the cheapest item for free.
We reserve the right to remove these offers at any time at our own discretion.

Social Media

Image Usage and Consent

By tagging Mabel & Fox (@mabelandfox) in any social media posts, you are granting us consent to use your tagged images across our social media platforms, website, and marketing materials.

Prior to reposting your content you will be contacted by a member of the M&F Social Team who will refer you to these Ts & Cs and give you the chance to decline your content being shared.

All reposted content will be credited with the appropriate accounts.

Contact for Image Usage
If you have not tagged Mabel & Fox but would like to share your images with us for potential use, please email the images to info@mabelandfox.com. We will reach out to you to request permission before using any images not tagged with @mabelandfox.

Image Removal Request
If you would like an image removed from any of our platforms, please contact us at info@mabelandfox.com. Include a copy of the image and specify the platform(s) from which you would like the image removed. We will address your request promptly and ensure the image is removed as requested.