T&C 's

Terms & Conditions


  • We encourage you to check our shipping times before checking out. All shipping times are approximate and so please note there may be times where your order is dispatched after this timeframe.
  • If you order is urgent then please email info@mabelandfox.com and we will do our best to accommodate your request. 
  • There is a very small window to amend your order, change delivery addresses etc. Please note that when an order has been processed and shipping paid and allocated we are unable to make any amendments. Please refrain from contacting us via social media for this matter, we cannot guaranteed your message will be seen in time. 
  • Please note that there can be some colour differences with how are products look online - this is due to monitor differences. Colours across various products & materials can also differ. 
  • Should you experience a fault with your order / product, we will in the first instance look to send a replacement out to you.
  • We cannot be held responsible for any mistakes on delivery addresses entered at checkout. Items that are returned to sender (us) due to incorrect addresses or refusal of delivery will be refunded, less the delivery charge.
  • We offer a manufacturers warranty on all of our products. However, please note that use of cleaning products on our mats or keeping your mat in direct sunlight will void this warranty. If you need advise on how to care for your product please pop over to our FAQ's page.  
  • Please note that items in the sale or outlet are not eligible for refunds. Should you wish to return your sale or outlet item, a credit note will be issued instead.