Hi Hilde,
Sorry to hear that you have not received your order.
I have looked into this for you and cannot see that you have contacted us to let us know that you are having difficulties? When looking at your tracking I can see that you ordered on 6th January and we dispatched on 10th January. I can understand that after 3/4 weeks that this is frustrating, but for future reference if you let us know you are having difficulties with the delivery, we're always happy to help our customers as much as possible!
Your tracking shows that the order hasn't moved since the 11th. Of course, we understand that this is very frustrating and we are more than happy to help - we just need to know in order to do so.
Please email us on info@mabelandfox.com for further support. In the meantime, we've submitted an enquiry with the delivery company and should have news on the whereabouts of your parcel soon.
Please, when you receive your parcel, consider changing this review to reflect the product and service you have received from Mabel & Fox and not our delivery company. We can provide you information with where to complain to them should you wish.
Kind regards,
Team M&F
