I still haven’t received the package and the courier hasn’t contacted me
Many thanks for your review.
We are sorry to see that you have left a 1 star review for the product. We can see that the tracking details for this order have been emailed to you and that they list every step of your parcels journey since it was dispatched on the 9th June.
We can see that there were 3 delivery attempts via ParcelForce for this order, which is 1 more than they are required to do. We can also see that the courier advised that the parcel was at the local depot awaiting collection from the 13th June. This collection request occurs when the courier company has attempted several deliveries unsuccessfully.
We can also see that since leaving this 1 star review you have now collected the item from the local depot as requested and as such we are pleased that you are now united with your parcel.
We appreciate all feedback from our customers; however we do feel this 1 star review is unfair. Our team have quickly processed and dispatched your order and our courier has attempted delivery three times and documented this on the tracking every step of the way.
As a small family run business we pride ourselves on excellent customer care. We encourage all customers who may experience an issue to contact our customer service team on email@example.com so that we can offer support. Had you contacted us directly we would have been able to assist you with this matter.
We hope you love your play gym as much as our other customers have done and if you feel the need to leave a review based on the product alone that would be hugely appreciated.
Just what I wanted. Perfect
The baby gym is a stunning item, simple in its look and absolutely beautiful in its design. Loved by our gorgeous granddaughter ❤ thank you so much for such good customer service x
Not only gorgeous but has so many sensory elements to it. It really engaged my baby!