This changing mat is a lovely design and looks great in my little one’s nursery. However, after less than 6 months of light use, the material has torn in several places.
Customer services were great though - really quick to respond to email and identified a manufacturing error so offered a replacement. Very grateful - thank you!
Hi Andrea,
Sorry to hear that you are not entirely satisfied with your order, under normal usage, if our care instructions are followed: https://www.mabelandfox.com/pages/product-care, then there is no reason why your mat should not last for much longer.
We always encourage customers to speak to us about any issues they’re having as we’re always happy to help. If you send some photos over to us, displaying the issues you are having, we can take a look at this to see if it is a manufacturing fault.
Please email info@mabelandfox.com for further support.
Kind regards,
Dan
Mabel & Fox - Baby Changing Mat - Small Florals